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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options.
- Why this job: Be part of a team that values inclusivity and customer service in a dynamic environment.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Potential to manage shifts and participate in community events.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities include:
- Serving customers with passion and pride, providing natural, great service.
- Encouraging customer feedback through the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure safe working practices.
- Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
- Understanding store performance and contributing to profit delivery.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately at the start and end of shifts.
- Following security procedures and wearing safety equipment as available.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Potentially managing shifts in the absence of supervisors.
- Following all training to ensure safety and compliance.
If your store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your life circumstances, whether you’re starting your career, caring for others, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales. We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation.
Benefits include:
- 10% discount at One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile and exclusive colleague deals
- 20% off car, pet, and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounts on Tesco Pharmacy services
- Access to various retail discounts, days out, gyms, and more
- Save as you earn scheme
- WeCare support services including online GP, mental health support, and more
- Annual leave increases with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance and Private Medical Insurance (if applicable)
- Flexible working options to suit your needs
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding how they prioritise customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values continuous improvement, so demonstrating your proactive approach to enhancing customer experiences will set you apart from other candidates.
✨Tip Number 4
Research the specific store location you’re applying to. Knowing about the community it serves and any recent events or promotions can help you connect with the interviewers and show your genuine interest in becoming part of their team.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you embody the values of One Stop, such as teamwork and respect.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to work in a fast-paced environment. Mention any experience you have with cash handling or retail operations.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've provided excellent service in the past, as this role is all about putting customers at the heart of everything.
✨Demonstrate Teamwork Skills
Since One Stop values working together as one team, be prepared to discuss your experiences working collaboratively with others. Highlight any instances where you contributed to a team goal or helped a colleague.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Customer Service Assistant. Be ready to discuss how you would handle tasks like stocking shelves, processing payments, and maintaining store appearance, showing that you understand the fast-paced environment.
✨Emphasise Flexibility and Adaptability
Given the dynamic nature of retail, it's important to convey your ability to adapt to changing situations. Share examples of how you've successfully managed multiple tasks or adjusted to new challenges in previous roles.
