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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and more, plus flexible working options and annual leave increases.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable retail experience.
- Qualifications: Must have passed the school leaver's age; no prior experience required.
- Other info: We support inclusive recruitment and offer flexible working arrangements.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- Knowing your customers and serving them with passion and pride, providing great natural service.
- Encouraging customers to give feedback via the ‘Have Your Say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure safe working practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Being knowledgeable about store performance and understanding your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at the start and end of shifts for accurate pay.
- Ensuring safety by following security procedures and wearing safety equipment.
- Following the Think 25 policy when serving age-restricted products.
- Responding quickly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Occasionally managing shifts in the absence of supervisors.
- Following all training to keep yourself, others, and the store safe and legal.
- If applicable, handling day-to-day Post Office operations, including passing necessary background checks.
Flexible Working: We support flexible working arrangements. Please discuss your needs with us during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Customers are at the heart of everything we do
- We treat each other well
- We work together as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, PayPoint, lottery, vending, and more, to serve local communities. We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive recruitment process.
Please Note: Applicants must have passed the school leaver’s age.
Colleague Benefits:
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile
- 20% off car, pet, and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounts at Tesco Pharmacy, including health checks and flu jabs
- Discounted cash plans and exclusive savings through Colleague Deals
- Annual leave increases with service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding how they prioritise customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service scenarios. Think about examples where you've gone above and beyond for customers, as this will illustrate your commitment to providing exceptional service.
✨Tip Number 4
Engage with the community and show your enthusiasm for local events. Mention any involvement in community activities or charity events, as One Stop values colleagues who contribute positively to their surroundings.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers, resolved issues, or improved service in previous roles.
Showcase Teamwork and Flexibility: Mention any experience you have working in teams or in fast-paced environments. One Stop values collaboration and flexibility, so demonstrate how you can contribute to a positive team atmosphere.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, take some time to familiarise yourself with One Stop's values. They prioritise customer service and teamwork, so be ready to discuss how you embody these principles in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've successfully handled customer interactions in the past, showcasing your passion and pride in serving customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a retail environment. Think about scenarios where you had to manage difficult customers or maintain store safety, and be prepared to explain your thought process and actions.
✨Show Enthusiasm for Community Engagement
One Stop values community involvement, so express your interest in participating in seasonal and charity events. Share any relevant experiences you have in community service or team activities that demonstrate your commitment to inclusivity.