Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts, flexible working options, and various savings schemes to support your lifestyle.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Flexible working arrangements available to fit your life commitments.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- Knowing your customers and serving them with passion and pride, providing natural and great service.
- Encouraging customers to give feedback by completing the ‘Have Your Say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying the training received to ensure all work is done safely.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Being knowledgeable about store performance and understanding your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at the start and end of shifts for accurate payment.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the Think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls and explaining actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Potentially managing shifts in the absence of Shift Leaders or Store Managers.
- Following all training to ensure safety and legality.
- If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more. As a Tesco subsidiary since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
Accessibility and Benefits
We are an accredited Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here. Benefits include discounts, savings schemes, insurance, medical support, flexible working options, and more. Details are provided in the full description.
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their customer-centric focus.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the opportunity to interact with staff or customers during your visit, showcase your ability to engage positively and handle queries effectively.
✨Tip Number 3
Research common customer service scenarios that may arise in a retail environment. Being prepared with examples of how you would handle specific situations can set you apart during discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you better prepare for your application and interview.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you, such as their commitment to customer service and community involvement, and explain how you can contribute to their values.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, respect, teamwork, and simplicity. Be ready to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to showcase your skills.
✨Show Flexibility and Team Spirit
One Stop values flexibility and teamwork. Be prepared to discuss your willingness to adapt to different roles within the store and how you work collaboratively with others to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This demonstrates your enthusiasm and commitment.