One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community, and charity events to create a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding my role, and working together to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring I clock in and out at the start and end of my shift for accurate payment.
• Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Working in a clean, tidy, and organized manner, keeping aisles clear.
• In the absence of my Shift Leader and Store Manager, I may be responsible for running the shift.
• Following all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, duties will include the day-to-day operations of the post office, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working: We support flexible working arrangements to suit individual needs, whether you’re starting your career, caring for someone, nearing retirement, or adapting to life changes. Discuss your needs with us during your application.

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us: One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including a Post Office, cash machines, vending, and more. Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Accessibility and Benefits: We’re proud to be accredited Disability Leader Level 3 and committed to inclusive recruitment. Benefits include discounts, insurance, savings schemes, flexible working, and health support services.