One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and compliance.

If applicable, for stores with a Post Office Local, duties include managing daily operations of the post office, which requires passing a background check for criminal and financial history. Failure to pass will result in withdrawal of the job offer.

Flexible Working: We support flexible working arrangements to accommodate your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your preferences with us during the application process.

Core Purpose: Serving our customers, communities, and planet a little better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including groceries, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are part of Tesco, which acquired the stores in 2003. Our stores are open seven days a week, from 7am to 10pm, serving local communities. We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process.

Please Note: We only recruit individuals who have passed the school leaver’s age.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including exclusive deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts through colleagues’ program
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and shift patterns