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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping the store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy a 10% discount, flexible working options, and additional perks at Tesco.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact in your community.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Potential to manage shifts and participate in community events.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. As customer service is at the heart of our business, you will be encouraged to improve service through on-the-job coaching and feedback, creating a safe and welcoming environment for customers and staff alike.
You will be Responsible For:
- Serving customers with passion and pride, delivering natural, friendly service.
- Encouraging customer feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety in all tasks through proper training.
- Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
- Understanding store performance and contributing to profit delivery.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for correct payment.
- Following security procedures and using safety equipment.
- Following the 'think 25' policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-checkouts, explaining your actions to customers.
- Maintaining a clean, organized store environment.
- Potentially managing shifts in the absence of supervisors.
- Following all training to ensure safety and legality.
If the store has a Post Office Local, duties will include managing day-to-day operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working: We support flexible working arrangements. Please discuss your needs during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
- Our customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending solutions, and more. We are part of Tesco, operating independently from our support centre in Brownhills, Walsall.
Please Note: Applicants must be above school leaver age. Check your country’s requirements for school leaver age.
Colleague Benefits include:
- 10% discount in One Stop
- Additional discounts at Tesco and Tesco Cafe
- Other retail and service discounts
- Support services including health, insurance, and financial benefits
- Flexible working options
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to excellent service will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks at once, as this is crucial for a Customer Service Assistant role.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Being able to articulate your approach to resolving issues will highlight your customer service skills and your readiness to contribute positively to the store's atmosphere.
✨Tip Number 4
Research the local Bromham community and any recent events or initiatives by One Stop. This knowledge can help you connect with the interviewers and show your enthusiasm for being part of the community-focused team.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you embody the values of One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've provided excellent service in the past, as this role is all about making customers feel valued and welcome.
✨Demonstrate Flexibility
Since the role involves working across various store areas and potentially managing shifts, highlight your adaptability. Discuss any previous experiences where you successfully handled multiple tasks or adjusted to changing situations.
✨Familiarise Yourself with One Stop's Values
Before the interview, take some time to understand One Stop's core values. Be prepared to discuss how you align with their commitment to customer service, teamwork, and community involvement, as these are central to their operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios from your past experiences where you resolved customer issues or improved service, and be ready to share those stories.
