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For Companies At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Why this job: Be part of a team that values your input and encourages you to make a difference every day.
- Qualifications: Passion for customer service and ability to work in a team.
- Other info: Engage in community events and enjoy a dynamic work atmosphere.
One Stop • Hockley • Apply by 10-May-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or resolved issues. This will demonstrate your skills and show that you can thrive in a fast-paced environment like One Stop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at One Stop. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Specific About Your Skills: Highlight the skills that make you a great fit for the role. Whether it's your ability to handle cash, stock shelves efficiently, or keep the store tidy, be specific! Use examples from your past experiences to back up your claims.
Keep It Neat and Tidy: Just like we keep our store organised, make sure your application is well-structured. Use clear headings, bullet points, and short paragraphs to make it easy for us to read. A clean application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the daily tasks like stocking shelves, processing payments, and maintaining store appearance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help a customer or received positive feedback. This will show that you truly value customer satisfaction, which is at the heart of what One Stop does.
✨Emphasise Teamwork and Safety
Since you'll be working in a fast-paced environment, highlight your ability to work well in a team and follow safety protocols. Discuss how you’ve contributed to a safe and organised workplace in previous roles, as this aligns with One Stop's commitment to safety and teamwork.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult customers or managing stock routines. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're prepared for the dynamic nature of the job.
