Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a focus on community.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Why this job: Be the face of our store and make a real difference in customers' shopping experiences.
- Qualifications: No prior experience needed, just a passion for helping others and a positive attitude.
- Other info: Engage in community events and enjoy a dynamic, fast-paced work atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
#J-18808-Ljbffr
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show them you're the perfect match.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and providing excellent service.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs or volunteer work where you provided great customer service or solved problems. This will show them you’ve got the skills they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you truly care about providing great service!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique. Remember, we’re looking for someone who can connect with our customers and create a welcoming atmosphere.
Highlight Relevant Experience: If you've worked in retail or customer service before, make sure to mention it! Talk about specific tasks you’ve done, like stocking shelves or handling payments. This will show us that you understand the role and are ready to jump right in.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups. Plus, you’ll get to see more about what we do at One Stop!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
As a Customer Service Assistant, you'll be working closely with colleagues and customers alike. Highlight your teamwork skills and how you communicate effectively with others. You might want to mention any experiences where you contributed to a positive team atmosphere or helped resolve conflicts.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the store's culture, training opportunities, or how they measure success in the role. This shows that you're engaged and eager to learn more about how you can contribute to the team.
