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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth and development.
- Why this job: Be part of a team that values your input and helps create a welcoming shopping experience.
- Qualifications: No specific qualifications needed, just a passion for helping customers and teamwork.
- Other info: Engage in community events and enjoy a dynamic work atmosphere.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! The team at One Stop is looking for someone who can bring their personality to the role. Show your passion for customer service and let your natural enthusiasm shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows that you’re keen on the position.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile to provide great service in the past. We love candidates who genuinely care about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Tailor Your Application: Make sure to customise your application to fit the role at One Stop. Highlight relevant experiences that align with the job description, like teamwork and problem-solving. We want to see how you can contribute to our store's success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the daily tasks like stocking shelves, processing payments, and maintaining store appearance. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, and how you handled feedback or complaints.
✨Emphasise Teamwork and Safety
Highlight your ability to work well in a team and your commitment to safety protocols. Discuss any experiences where you contributed to a safe working environment or helped a colleague, as this aligns with the values of One Stop.
✨Prepare Questions for Them
At the end of the interview, have a few questions ready to ask about the store's operations or team culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
