Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a community-focused culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real difference in customers' shopping experiences.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Engage in fun community events and enjoy a supportive work environment.
The predicted salary is between 11 - 14 £ per hour.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day-to-day operations of the post office therefore I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. Being authentic and approachable can make a huge difference in how the hiring team perceives you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to know how your communication skills and teamwork experience will contribute to our store's success.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and how you align with our values, making everyone feel welcome.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant at One Stop. Familiarise yourself with the key tasks like providing excellent customer service, stocking shelves, and maintaining store appearance. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
During the interview, be prepared to share specific examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will show that you truly value customer satisfaction, which is at the heart of what One Stop does.
✨Emphasise Teamwork and Adaptability
One Stop operates in a fast-paced environment, so it's crucial to highlight your ability to work well in a team and adapt to changing situations. Share experiences where you collaborated with colleagues or adjusted to unexpected challenges, as this will demonstrate your fit for the dynamic nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's community events or how they gather customer feedback. This shows your genuine interest in the company and the role, plus it gives you valuable insights into what working at One Stop is really like.
