At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop is a thriving retail chain, part of Tesco, with over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for community involvement.
- Other info: Participate in fun community events and help create a welcoming atmosphere for everyone.
- Why this job: Be part of a dynamic team that values customer satisfaction and inclusivity while gaining valuable experience.
- Qualifications: Must be school leaver age; no prior experience needed, just a passion for helping others.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operationsofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant in Malvern employer: One Stop
One Stop is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those looking to thrive in a fast-paced retail environment. With opportunities for employee growth and development, you will be part of a team that values your contributions while enjoying the benefits of working in the vibrant community of Bognor Regis. Join us to make a meaningful impact on customer experiences and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Malvern
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community involvement will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. Being able to demonstrate your problem-solving skills and your passion for customer satisfaction will set you apart.
✨Tip Number 4
Engage with the local community or participate in events that One Stop supports. This shows your commitment to their values and can provide you with relevant talking points during your application process.
We think you need these skills to ace One Stop - Customer Service Assistant in Malvern
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you, and explain how your values align with theirs, particularly around customer service and teamwork.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, teamwork, and inclusivity. Be ready to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've handled customer interactions in the past, especially in challenging situations, to showcase your skills.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Talk about why you want to work at One Stop and how you can contribute to creating a welcoming atmosphere for customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations, such as dealing with a difficult customer or managing stock levels during busy periods.
