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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for community involvement.
- Why this job: Be part of a dynamic team that values customer care and inclusivity while gaining valuable experience.
- Qualifications: No specific experience needed; just bring your passion for helping others and a positive attitude.
- Other info: Must be of school leaver’s age; background checks required for Post Office operations.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding how they prioritise customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and improve service. Think about specific strategies you could implement to enhance the customer experience at One Stop.
✨Tip Number 4
Highlight any experience you have with teamwork and collaboration. One Stop values working together as one team, so be ready to share how you've contributed to a positive team dynamic in the past.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of One Stop's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work as part of a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service. Include details about your responsibilities, achievements, and how you contributed to a positive customer experience.
Showcase Your Soft Skills: One Stop values teamwork and communication. Make sure to include soft skills such as problem-solving, adaptability, and the ability to work under pressure in your application. Provide examples of how you've used these skills in past roles.
How to prepare for a job interview at One Stop
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service and teamwork, so be ready to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will show your passion for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, such as dealing with a difficult customer or managing multiple tasks at once. Practising your responses can help you feel more confident during the interview.
✨Show Enthusiasm for Community Engagement
One Stop values community involvement, so be prepared to discuss any experience you have with community events or charity work. Showing that you care about making a positive impact can set you apart from other candidates.
