At a Glance
- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to delivering excellent customer experiences.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for community involvement.
- Other info: Must pass a background check for Post Office duties if applicable.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction and store success.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
One Stop - Customer Service Assistant in Tadley employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will enjoy comprehensive training, opportunities for personal growth, and the chance to engage with your community through various events. Our commitment to employee well-being and safety ensures that you can thrive in a dynamic retail environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Tadley
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help customers, as this will showcase your commitment to their satisfaction.
✨Tip Number 3
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in a fast-paced environment will impress the hiring team.
✨Tip Number 4
Show enthusiasm for community involvement and charity events. One Stop values inclusivity and community spirit, so expressing your willingness to participate in these activities can set you apart from other candidates.
We think you need these skills to ace One Stop - Customer Service Assistant in Tadley
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples of how you've improved service in previous roles or how you handle challenging situations.
Highlight Your Teamwork Skills:Since the role involves working closely with colleagues and potentially leading shifts, emphasise your teamwork and leadership skills. Provide examples of how you've collaborated with others to achieve common goals or improve store operations.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your understanding of tasks like stocking shelves, processing payments, and maintaining store appearance during the interview to show that you are ready to hit the ground running.
✨Emphasise Teamwork and Communication
This role requires working closely with colleagues and customers alike. Be ready to discuss how you have successfully collaborated with others in previous roles and how you communicate effectively to ensure a smooth operation.
✨Demonstrate Your Knowledge of the Company
Research One Stop and Tesco to understand their values and mission. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive atmosphere and improving customer service.
