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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy flexible hours, team events, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: Must be school leaver age; no prior experience needed, just a passion for helping others.
- Other info: Opportunities for growth and potential shift management responsibilities.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding how they prioritise customer service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your ability to handle diverse customer interactions. Think of examples from past experiences where you provided excellent service or resolved conflicts, as this will demonstrate your suitability for the role.
✨Tip Number 3
Research common retail scenarios and challenges. Being prepared to discuss how you would handle specific situations, like managing a busy store or dealing with difficult customers, can set you apart from other candidates.
✨Tip Number 4
Engage with current employees or read reviews about working at One Stop. This insight can provide you with valuable information on the company culture and expectations, which you can reference in your conversations.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Assistant position at One Stop. Understand the key responsibilities and values they emphasise, such as customer service and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or retail. Use specific examples that demonstrate your ability to provide excellent service, work in a team, and handle various store operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and aligns with One Stop's values. Mention how you can contribute to creating a welcoming environment and improving customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Highlight experiences where you collaborated with colleagues to achieve a common goal or improve store operations.
✨Understand the Company Values
Familiarise yourself with One Stop's core values before the interview. Be ready to explain how you embody these values in your work, particularly in treating customers and colleagues with respect.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills in a retail environment. Think of scenarios where you had to handle difficult customers or manage multiple tasks, and explain how you approached those situations.
