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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to delivering excellent customer experiences in retail.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for community involvement.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction and store success.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
- Other info: Must pass a background check for Post Office duties; safety training provided.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- I put into practice the training I have received to ensure we work safely.
- I participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
- I am knowledgeable about my store’s performance, understand the part I play, and know what we need to do together to deliver profit.
- I am myself, living our values, making everyone feel welcome, and always following our policies.
- I ensure I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
- I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day-to-day operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to their core values.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. Be ready to talk about how you handle pressure and multitask effectively, as these skills are crucial for a Customer Service Assistant role.
✨Tip Number 4
Research common retail challenges and think about how you would address them. This will not only prepare you for potential interview questions but also show that you're proactive and ready to contribute to the team from day one.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples of how you've improved service in previous roles or how you handle challenging situations.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share specific examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the various tasks involved, such as stocking shelves and processing payments. This will help you articulate how your previous experience aligns with the role and show that you're genuinely interested in the position.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Since you'll be working closely with colleagues and customers, sharing examples of successful teamwork or how you've contributed to a positive work environment can set you apart.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing multiple tasks at once. Practising your responses to these scenarios can help you feel more confident during the interview.
