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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, team events, and a friendly work environment.
- Why this job: Be part of a dynamic team that values your input and fosters community spirit.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Must pass a background check for Post Office operations.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to their core value of putting customers first.
✨Tip Number 3
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in a fast-paced environment will show that you're ready to tackle the demands of the role.
✨Tip Number 4
Engage with current employees or read reviews about working at One Stop. This can provide insights into the company culture and expectations, which you can reference in your discussions to demonstrate your genuine interest in the position.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate your ability to provide excellent service and handle various tasks in a retail environment.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, teamwork, and problem-solving. Mention any experience you have with cash handling, stock management, or working in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and friendly approach.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties mentioned in the job description. Highlight your understanding of tasks like stocking shelves, processing payments, and maintaining store appearance during the interview to show you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
This role involves working closely with colleagues and customers alike. Be ready to discuss how you collaborate with others and communicate effectively, especially in a fast-paced environment where teamwork is essential.
✨Demonstrate Your Commitment to Safety
Safety is a top priority in retail. Prepare to talk about your awareness of safety procedures and how you ensure a safe shopping environment for customers and staff. Mention any relevant training or experiences that highlight your commitment to safety.
