Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, team events, and a friendly work environment.
- Why this job: Be part of a dynamic team that values your input and fosters community spirit.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: Must pass a background check for Post Office operations.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, providing natural and friendly service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
- I put into practice the training I have received to ensure we work safely.
- I participate in seasonal, community, and charity events, creating a welcoming and inclusive atmosphere.
- I am knowledgeable about my store\’s performance, understand my role, and know what we need to do together to deliver profit.
- I am myself, live our values, make everyone feel welcome, and follow all policies.
- I ensure I clock in and out at the start and end of my shift to be paid accurately.
- I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I follow the \’Think 25\’ policy when serving age-restricted products to customers.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
- I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I follow all training to keep myself, others, and the store safe and legal.
- If this store has a Post Office Local, my duties will include managing the day-to-day operations of the post office. This role requires passing a Post Office financial and criminal conviction background check. If these checks fail, the job offer will be withdrawn.
#J-18808-Ljbffr
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to their core value of putting customers first.
✨Tip Number 3
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in a fast-paced environment will show that you're ready to tackle the demands of the role.
✨Tip Number 4
Engage with current employees or read reviews about working at One Stop. This can provide insights into the company culture and expectations, which you can reference in your discussions to demonstrate your genuine interest in the position.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate your ability to provide excellent service and handle various tasks in a retail environment.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, teamwork, and problem-solving. Mention any experience you have with cash handling, stock management, or working in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and friendly approach.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties mentioned in the job description. Highlight your understanding of tasks like stocking shelves, processing payments, and maintaining store appearance during the interview to show you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
This role involves working closely with colleagues and customers alike. Be ready to discuss how you collaborate with others and communicate effectively, especially in a fast-paced environment where teamwork is essential.
✨Demonstrate Your Commitment to Safety
Safety is a top priority in retail. Prepare to talk about your awareness of safety procedures and how you ensure a safe shopping environment for customers and staff. Mention any relevant training or experiences that highlight your commitment to safety.
