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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, a Tesco subsidiary, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy discounts at One Stop and Tesco, flexible working options, and health support services.
- Why this job: Be part of a team that values customers and community, with opportunities for growth and impact.
- Qualifications: Must be above school leaver age; no prior experience required, just a passion for service.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 20000 - 30000 £ per year.
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Client:
One Stop
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8533bee15790
Job Views:
10
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
One Stop • Hungerford • Apply by 18-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Serving customers with passion and pride, providing natural and great service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure safe working practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and contributing to profit delivery.
- Living company values, making everyone feel welcome, and following policies.
- Clocking in and out accurately for correct payment.
- Following security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts.
- Maintaining a clean, organized, and congestion-free store environment.
- Occasionally managing shifts in the absence of supervisors.
- Following all training to ensure safety and legality.
If the store has a Post Office Local, duties include Post Office operations, requiring background checks. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you\’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers are at the heart of everything we do
- We treat each other well
- We work as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.
As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers.
Please Note
We only recruit individuals who are above the school leaver’s age. Check your local school leaver age for eligibility.
Colleague Benefits
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile, including deals for colleagues and family
- 20% off car, pet, and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounted health checks at Tesco Pharmacy, including flu jabs
- Discounted cash plans through Simply Health
- Exclusive savings via Colleague Deals and Discounts
- Save as you earn scheme
- WeCare support services, including online GP, mental health, and fitness programs
- Annual leave increases with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options including part-time, job shares, phased retirement, and more
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight situations where you successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values customer input, so being able to articulate your approach to resolving issues will demonstrate your commitment to improving service.
✨Tip Number 4
Research common retail scenarios and think about how you would respond. Being ready with examples of how you've dealt with difficult customers or worked as part of a team can set you apart from other candidates.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers in previous roles, showcasing your ability to provide excellent service.
Showcase Teamwork and Flexibility: Mention any experience you have working in a team environment and your ability to adapt to changing situations. One Stop values teamwork and flexibility, so demonstrate how you embody these qualities.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you work well with others. Highlight any experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Familiarise Yourself with Company Values
Research One Stop's core values and be ready to explain how you embody these in your work. This shows that you align with their mission and are committed to contributing positively to the team.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with difficult customers or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the interview.
