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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to delivering excellent customer experiences in retail.
- Benefits: Enjoy flexible hours, team events, and the chance to make a real impact in your community.
- Why this job: Be part of a vibrant team where every day brings new challenges and opportunities for growth.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
- Other info: Must pass a background check for Post Office duties; safety training provided.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, providing natural and great service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
- I practice the training I have received to ensure we work safely.
- I participate in seasonal, community, and charity events to create an inclusive atmosphere.
- I am knowledgeable about my store’s performance and understand my role in delivering profit.
- I live our values, make everyone feel welcome, and follow store policies.
- I ensure I clock in and out at the start and end of my shift for accurate pay.
- I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I follow the think 25 policy when serving age-restricted products.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to the customer.
- I work in a clean, tidy, and organized manner, keeping aisles clear.
- At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I follow all training received to keep everyone and the store safe and legal.
- If this store has a Post Office Local, my duties will include the daily operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Gain experience in fast-paced retail environments, even if it's through temporary or part-time roles. This will not only enhance your CV but also give you practical examples to discuss during your interview.
✨Tip Number 3
Practice your communication skills, especially in handling customer feedback and complaints. Being able to showcase your ability to manage difficult situations can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would contribute to creating an inclusive atmosphere in the store. Think of specific examples from your past experiences where you've promoted teamwork and community engagement.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills in handling customer feedback and maintaining store appearance.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your passion for helping others.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment will give you an edge. Research One Stop and be ready to discuss how you can contribute to maintaining store appearance and efficiency.
✨Emphasise Teamwork and Safety
Highlight your experience working in teams and your commitment to safety protocols. Discuss how you can help create a safe shopping environment and support your colleagues in following security procedures.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare to explain how you would handle specific situations, such as assisting customers at self-service checkouts or managing stock routines.
