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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to delivering excellent customer experiences in retail.
- Benefits: Enjoy flexible hours, team events, and the chance to make a real impact in your community.
- Why this job: Be part of a vibrant team where every day brings new challenges and opportunities for growth.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
- Other info: Must pass a background check for Post Office duties; safety training provided.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operationsofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Gain experience in fast-paced retail environments, even if it's through temporary or part-time roles. This will not only enhance your CV but also give you practical examples to discuss during your interview.
✨Tip Number 3
Practice your communication skills, especially in handling customer feedback and complaints. Being able to showcase your ability to manage difficult situations can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would contribute to creating an inclusive atmosphere in the store. Think of specific examples from your past experiences where you've promoted teamwork and community engagement.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills in handling customer feedback and maintaining store appearance.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your passion for helping others.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a retail environment will give you an edge. Research One Stop and be ready to discuss how you can contribute to maintaining store appearance and efficiency.
✨Emphasise Teamwork and Safety
Highlight your experience working in teams and your commitment to safety protocols. Discuss how you can help create a safe shopping environment and support your colleagues in following security procedures.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare to explain how you would handle specific situations, such as assisting customers at self-service checkouts or managing stock routines.
