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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, team events, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer feedback and community involvement.
- Qualifications: No prior experience needed; just bring your passion for service and teamwork.
- Other info: Must pass a background check for Post Office duties if applicable.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play, and what we need to do together to deliver profit.
- Living our values, making everyone feel welcome, and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to be paid accurately for the hours I work.
- Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- Following the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- Working in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- At certain times, responsible for running the shift in the absence of the Shift Leader and Store Manager.
- Following all training received to keep everyone safe and legal.
- If this store has a Post Office Local, duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your ability to handle fast-paced environments by sharing specific examples from previous roles. Highlighting your experience in retail or customer service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would encourage customer feedback and improve service. Think of creative ways to engage customers and enhance their shopping experience, as this is a key aspect of the role.
✨Tip Number 4
Be ready to talk about safety procedures and your understanding of policies like 'Think 25'. This shows that you take safety seriously and are prepared to follow guidelines, which is crucial in a retail setting.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills in handling customer feedback and maintaining store appearance.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with the Company Values
One Stop values inclusivity and community engagement. Research their values and think about how you can embody these in your role. During the interview, mention specific ways you can contribute to creating a welcoming atmosphere for customers and colleagues alike.
✨Demonstrate Teamwork and Flexibility
The role requires working across various areas of the store. Highlight your experience in teamwork and adaptability. Share instances where you've successfully collaborated with others or taken on different responsibilities to meet team goals.
✨Prepare for Safety and Compliance Questions
Safety is a priority in retail. Be ready to discuss how you would ensure a safe shopping environment and follow security procedures. Familiarise yourself with policies like 'Think 25' and be prepared to explain how you would implement them in your daily tasks.
