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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop is a thriving subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts, flexible working options, insurance, and private medical cover.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: Must be of school leaver’s age; no prior experience required.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 20000 - 30000 £ per year.
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One Stop – Customer Service Assistant, Gloucester
Client: One Stop
Location: Gloucester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e4c1911f6563
Job Views: 6
Posted: 19.08.2025
Expiry Date: 03.10.2025
Job Description:
One Stop • Gloucester • Apply by 29-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
- Serving customers with passion and pride, providing natural and great service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety in all tasks based on training.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at shifts’ start and end for accurate pay.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the Think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
- Keeping aisles clear, tidy, and organized.
- Occasionally managing shifts in the absence of supervisors.
- Following all training to ensure safety and legality.
- If applicable, managing daily operations of the Post Office and passing necessary background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you\’re starting your career, caring for someone, nearing retirement, or adapting to parenthood.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of food, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions. We are part of Tesco, operating independently with support from three distribution centers.
Additional Information
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, pension schemes, private medical insurance, flexible working options, and more.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's in retail or another sector, highlight how you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service scenarios. Think about examples where you've gone above and beyond for customers, as this will illustrate your passion for service and problem-solving skills.
✨Tip Number 4
Engage with the community and show your enthusiasm for local events. Mention any involvement in community activities or charity work, as One Stop values creating an inclusive atmosphere and supporting local initiatives.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in previous roles, showcasing your ability to provide excellent service.
Show Enthusiasm for the Brand: Demonstrate your passion for working at One Stop by mentioning what you admire about the company. This could include their values, community involvement, or commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Since One Stop values teamwork, be prepared to discuss how you’ve collaborated with others in past jobs. Highlight any experiences where you contributed to a positive team environment or helped resolve conflicts.
✨Familiarise Yourself with Store Operations
Research One Stop's operations and services, including their approach to customer feedback and safety procedures. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses that demonstrate your ability to remain calm under pressure and find solutions quickly.
