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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is all about community and customer care.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of a team that values your input and fosters a fun, inclusive atmosphere.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Must pass a background check if working with the Post Office Local.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to excellent service will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare examples from your past experiences where you've provided exceptional customer service or handled difficult situations. This will showcase your ability to thrive in a fast-paced retail environment, which is crucial for this role.
✨Tip Number 3
Research common retail scenarios and think about how you would handle them. Being able to discuss these during your interview will show that you're proactive and ready to tackle the challenges of the job.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and day-to-day operations. This knowledge can help you tailor your approach and questions during the interview process.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you can contribute to improving service at One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with the Company
Research One Stop and its parent company Tesco. Understand their values, mission, and the importance they place on customer service. This knowledge will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Teamwork and Flexibility
The role involves working across various areas of the store and possibly running shifts. Highlight your experience in teamwork and your ability to adapt to different roles or tasks, showcasing your versatility in a fast-paced environment.
✨Prepare for Safety and Compliance Questions
Given the emphasis on safety and following procedures, be ready to discuss how you ensure compliance in your previous roles. Familiarise yourself with basic safety protocols and be prepared to explain how you would handle situations that require adherence to these policies.
