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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, is dedicated to creating a welcoming shopping experience for all customers.
- Benefits: Enjoy flexible hours, team events, and the chance to make a real impact in your community.
- Why this job: Be part of a vibrant team where every day brings new challenges and opportunities to shine.
- Qualifications: No prior experience needed; just bring your passion for customer service and a positive attitude!
- Other info: Must pass a background check for Post Office duties if applicable.
One Stop • East Herringthorpe , Rotherham • Apply by 30-Jun-2025 About the role What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your ability to handle fast-paced environments by sharing relevant experiences. Whether it's in retail or another sector, highlight how you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would encourage customer feedback and improve service. Think of specific examples where you've implemented changes based on customer input, as this shows initiative and a commitment to enhancing the shopping experience.
✨Tip Number 4
Be ready to talk about safety and compliance. Since the role involves following security procedures and ensuring a safe environment, having a clear understanding of these practices will demonstrate your readiness to take on the responsibilities of the position.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the retail environment. Mention specific examples of how you've improved customer experiences in previous roles and why you want to work at One Stop.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Demonstrate Teamwork
This role requires collaboration with colleagues across different areas of the store. Be prepared to share experiences where you've worked effectively in a team, highlighting your communication skills and adaptability.
✨Understand the Company Values
Familiarise yourself with One Stop's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to creating an inclusive atmosphere for both customers and staff.
✨Prepare for Safety and Compliance Questions
Given the importance of safety in this role, review the safety procedures and policies relevant to retail environments. Be ready to discuss how you would ensure compliance and maintain a safe shopping experience for customers.
