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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, a part of Tesco, is dedicated to delivering excellent customer experiences in retail.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for community involvement.
- Why this job: Be part of a dynamic team where your contributions directly impact customer satisfaction and store success.
- Qualifications: No prior experience needed; just bring your passion for helping others and a positive attitude!
- Other info: Must pass a background check if working with Post Office Local services.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will plays an important role in the day-to-day operations ofour store activities byproviding excellent customer service,stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Think of specific examples where you've successfully managed multiple tasks or handled challenging situations while maintaining excellent customer service.
✨Tip Number 3
Be prepared to discuss how you would encourage customer feedback and improve service. Think about creative ways to engage customers and enhance their shopping experience, as this is a key aspect of the role.
✨Tip Number 4
Research common retail challenges and be ready to discuss how you would address them. This could include stock management, customer complaints, or safety procedures, demonstrating your proactive approach to problem-solving.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the retail environment. Mention specific examples of how you've improved customer experiences in previous roles and how you embody the values of One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share specific examples of how you've handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Teamwork and Flexibility
This role requires working across various areas of the store. Highlight your experience in teamwork and your willingness to adapt to different tasks. Mention any previous roles where you had to juggle multiple responsibilities.
✨Understand the Company Values
Familiarise yourself with One Stop's values and mission. During the interview, express how your personal values align with theirs, particularly in terms of customer service and community involvement.
✨Prepare for Safety and Compliance Questions
Given the emphasis on safety and legal compliance in the job description, be ready to discuss your understanding of safety procedures and policies. You might be asked how you would handle specific scenarios related to safety in the store.
