At a Glance
- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, known for its community focus.
- Benefits: Enjoy flexible hours, team events, and a supportive work environment.
- Other info: Must pass a background check for Post Office duties if applicable.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: No prior experience needed; just bring your passion for helping others!
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store\'s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Langport employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector. Our commitment to community engagement and customer satisfaction creates a dynamic environment that makes each day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Langport
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your ability to handle fast-paced environments. Think of examples from previous jobs or experiences where you successfully managed multiple tasks at once, as this is crucial for a Customer Service Assistant role.
✨Tip Number 3
Prepare to discuss how you would encourage customer feedback. Being proactive about improving customer service is key, so think of ways you could implement the 'have your say' survey effectively.
✨Tip Number 4
Be ready to talk about safety procedures and your understanding of policies like 'think 25'. This shows that you take safety seriously and are prepared to follow guidelines in a retail environment.
We think you need these skills to ace One Stop - Customer Service Assistant in Langport
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills and commitment to customer satisfaction.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to assist customers, as this role is all about providing excellent service.
✨Demonstrate Teamwork
Since you'll be working closely with colleagues, share examples of how you've successfully collaborated in a team environment. Emphasise your ability to support others and contribute to a positive atmosphere.
✨Understand the Company Values
Familiarise yourself with One Stop's values and mission. During the interview, express how your personal values align with theirs, showing that you're a good cultural fit for the team.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with difficult customers or managing multiple tasks. Practice your responses to demonstrate your problem-solving skills and adaptability.
