At a Glance
- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts, flexible working, health services, and more perks.
- Other info: Flexible working arrangements available; discuss your preferences during the application.
- Why this job: Be part of a dynamic team, enhance customer experiences, and contribute to your community.
- Qualifications: Must be of school leaver’s age; no prior experience required.
The predicted salary is between 20000 - 28000 £ per year.
One Stop • rhyl • Apply by 15-May-2025 About the role What is in it for you Job Description We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be Responsible For I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey. I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal. If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’ Flexible Working We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Core Purpose Serving our customers, communities and planet a little better every day. Values • Our customers are at the heart of everything we do • We treat each other how they like to be treated • We work together as one team • We make thing’s easier About us One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need. In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast. One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work. Please Note One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer: 10% Discount in One Stop 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) * 20% Discount on F&F Clothing in Tesco Stores * 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family 20% off car, pet and home insurance at Tesco Bank * Discounted eye care through Vision Express * A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs Discounted Simply Health cash plan Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more Save as you earn scheme annual invitation * WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues Annual leave entitlement increases with length of service Retirement Savings Plan Life Assurance Car Allowance (if applicable to job role) Private Medical insurance (if applicable to job role) Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you. * T&C's Apply
One Stop - Customer Service Assistant in Rhyl employer: One Stop
One Stop is an excellent employer, offering a vibrant work culture where customer satisfaction and teamwork are at the forefront. Located in Rhyl, our store provides flexible working arrangements, comprehensive benefits including discounts and health services, and ample opportunities for personal and professional growth within a supportive environment. Join us to be part of a community-focused team that values respect and collaboration while serving our customers with passion.
Contact Details:
One Stop Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in Rhyl
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your passion for service and ability to handle various situations.
✨Tip Number 3
Research common retail challenges and how to address them. Being able to discuss potential solutions or improvements during your interview can set you apart as a proactive candidate who is ready to contribute from day one.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude and genuine interest in working at One Stop can leave a lasting impression on hiring managers and increase your chances of landing the job.
We think you need these skills to ace One Stop - Customer Service Assistant in Rhyl
Excellent Communication Skills
Customer Service Orientation
Problem-Solving Skills
Attention to Detail
Teamwork
Time Management
Flexibility and Adaptability
Cash Handling Skills
Knowledge of Safety Procedures
Ability to Work in a Fast-Paced Environment
Organisational Skills
Basic IT Skills for Operating Checkouts
Understanding of Retail Operations
Ability to Handle Customer Feedback
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer satisfaction in previous roles or how you handle challenging situations.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns perfectly with One Stop's core values.
✨Demonstrate Flexibility and Teamwork
Since the role requires working across various store areas and potentially managing shifts, highlight your ability to adapt to different situations and work collaboratively with others. Discuss any experiences where you successfully worked as part of a team.
✨Understand the Company Values
Familiarise yourself with One Stop's values and mission. During the interview, reference these values and explain how they resonate with you. This shows that you're not just looking for a job, but that you genuinely want to be part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare for scenarios where you might need to handle difficult customers or manage multiple tasks at once, and think about how you would respond effectively.
