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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping our store vibrant.
- Company: One Stop, part of Tesco, operates over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and various health services.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Flexible working arrangements available; participate in community events.
The predicted salary is between 20000 - 28000 £ per year.
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One Stop – Customer Service Assistant, Cambridge
Client: One Stop
Location: Cambridge, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
c80413cc6737
Job Views:
14
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
One Stop • Ditton Lane Cambridge • Apply by 09-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Serving customers with passion and pride, providing natural and excellent service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Practicing safety in all tasks based on received training.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out accurately at the start and end of shifts.
- Following security procedures and wearing safety equipment where available.
- Following the ‘think 25’ policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts.
- Keeping the store clean, tidy, and organized.
- Potentially managing shifts in the absence of supervisors.
- Following all safety and legal training.
- If applicable, managing day-to-day operations of the Post Office, including passing background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers at the heart of everything
- Treat others how they like to be treated
- Work together as one team
- Make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.
Part of Tesco since 2003, our stores are supported by three distribution centers. We aim to serve local communities with convenience and quality.
Please Note
Applicants must be above the school leaver’s age. Details vary by country.
Benefits include:
- 10% discount in One Stop
- 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
- 20% discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile
- 20% off insurance and health services
- Access to various discount schemes and support services
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to treating customers well and working as a team will help you align your approach during the interview.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Think about situations where you went above and beyond for a customer, as this will showcase your passion for service.
✨Tip Number 3
Research common retail scenarios and how to handle them effectively. Being able to discuss how you would manage difficult customers or unexpected situations can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for community involvement and teamwork. One Stop values participation in community events, so expressing your willingness to engage in these activities can demonstrate your fit for the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you embody the values of One Stop. Mention specific examples of how you've improved customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've provided excellent service in the past, as this role is all about putting customers at the heart of everything.
✨Demonstrate Flexibility and Teamwork
Since the role involves working across various store areas and potentially managing shifts, highlight your ability to adapt and work well within a team. Discuss any experiences where you collaborated with others to achieve a common goal.
✨Understand the Company Values
Familiarise yourself with One Stop's core values, such as treating others how they like to be treated and making things easier. Be prepared to discuss how you embody these values in your work ethic and interactions with customers.
✨Prepare for Safety and Compliance Questions
Given the importance of safety in this role, be ready to answer questions related to safety procedures and compliance. You might want to share any relevant training or experiences that demonstrate your commitment to maintaining a safe environment.
