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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, known for its community focus.
- Benefits: Enjoy flexible hours, team events, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Must pass a background check for Post Office duties.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help customers, as this will showcase your passion for service.
✨Tip Number 3
Research common retail challenges and think about how you would handle them. Being able to articulate your problem-solving skills in a fast-paced environment will impress the hiring team.
✨Tip Number 4
Show enthusiasm for community involvement and charity events. One Stop values inclusivity and participation, so expressing your willingness to engage in these activities can set you apart from other candidates.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills and how you can contribute to One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you went above and beyond to assist customers, as this role is all about providing excellent service.
✨Demonstrate Teamwork
Since you'll be working closely with colleagues, share examples of how you've successfully collaborated in a team environment. Emphasise your ability to support others and contribute to a positive atmosphere.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of a Customer Service Assistant at One Stop. Be ready to discuss how you would handle tasks like stocking shelves, processing payments, and maintaining store appearance.
✨Emphasise Safety and Compliance
Given the importance of safety in this role, be prepared to talk about your understanding of safety procedures and policies. Mention any relevant training or experiences that demonstrate your commitment to a safe working environment.
