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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, known for its community focus.
- Benefits: Enjoy flexible hours, team events, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Must pass a background check for Post Office operations.
Overview
One Stop, Kenilworth Close, The Bragbury Centre, Bragbury End, Stevenage, Hertfordshire. Apply by 10-May-2025.
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the Think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office; therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Core Purpose
Serving our customers, communities and planet a little better every day.
Values
- Our customers are at the heart of everything we do
- We treat each other how they like to be treated
- We work together as one team
- We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.
The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need.
In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.
One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire).
With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer :
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
- 20% off car, pet and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
- Discounted Simply Health cash plan
- Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
- Save as you earn scheme annual invitation
- WeCare support service, offering a 24 / 7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
- Annual leave entitlement increases with length of service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable to job role)
- Private Medical insurance (if applicable to job role)
- Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
- T&C\’s Apply
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One Stop - Customer Service Assistant employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your ability to handle fast-paced environments. Think of examples from previous jobs or experiences where you successfully managed multiple tasks at once, as this is crucial for a Customer Service Assistant role.
✨Tip Number 3
Prepare to discuss how you would encourage customer feedback. Being proactive about improving customer service is key, so think of ways you could engage customers in providing their thoughts on their shopping experience.
✨Tip Number 4
Be ready to talk about safety procedures and your understanding of policies like 'Think 25'. This shows that you take safety seriously and are prepared to follow guidelines that protect both customers and staff.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at One Stop. Mention any relevant experiences that demonstrate your ability to improve service and maintain a welcoming atmosphere.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your understanding of tasks like stocking shelves, processing payments, and maintaining store appearance during the interview to show that you are well-prepared and genuinely interested in the role.
✨Emphasise Teamwork and Communication
Since you'll be working closely with colleagues and customers, it's important to showcase your teamwork and communication skills. Share experiences where you've collaborated effectively with others or communicated clearly to resolve issues.
✨Demonstrate Your Knowledge of the Company
Research One Stop and its values, especially its commitment to customer service and community involvement. Mention any relevant initiatives or events that resonate with you, showing that you align with their mission and are eager to contribute.
