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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a community-focused culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Exciting career progression opportunities in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
- Support the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co‑ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything I do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague’s queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Co-ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Qualifications
- Communication Skills
- Customer Focus
- Problem‑Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Norwich employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show them you're the perfect match.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities of a Shift Leader, like coordinating teams and improving customer service.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully managed teams or resolved customer issues. This will demonstrate that you can handle the fast-paced environment at One Stop.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace One Stop - Shift Leader in Norwich
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your experience in putting customers first. We want to see how you've gone the extra mile to ensure a great shopping experience for customers in your previous roles.
Be Specific About Your Experience: Use specific examples from your past work to demonstrate your skills in team coordination and operational management. We love seeing how you've tackled challenges and improved store performance in a fast-paced environment.
Keep It Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences short. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Shift Leader position at One Stop.
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be guiding a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to take charge and support your colleagues effectively.
✨Emphasise Customer Focus
Since customer satisfaction is at the heart of One Stop's mission, be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where you went above and beyond to ensure a positive shopping experience, as this aligns perfectly with the company's values.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, or upcoming initiatives. This not only shows your enthusiasm for the role but also helps you gauge if the company culture is the right fit for you.
