Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be the face of our store and make customers smile every day.
- Qualifications: No experience needed, just a passion for helping others.
- Other info: Fun work environment with community events and a focus on safety.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, my duties will include the day to day operations of the post office therefore I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role.
One Stop - Customer Service Assistant in Long Stratton employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Long Stratton
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions and feedback during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or worked as part of a team. This will show that you’re not just talking the talk but have the experience to back it up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace One Stop - Customer Service Assistant in Long Stratton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you went above and beyond to provide great service, as this is what we value at One Stop.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your application. This helps us understand how you’ll fit into our team and contribute to our inclusive atmosphere.
Highlight Relevant Experience: Make sure to mention any previous roles or responsibilities that relate to the Customer Service Assistant position. Whether it’s working in retail or handling customer queries, we want to see how your background aligns with what we do.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can get back to you promptly!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for helping others and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
As a Customer Service Assistant, you'll be working closely with your colleagues. Highlight your teamwork skills by discussing experiences where you collaborated effectively with others. Also, mention how you communicate with customers and team members to ensure a smooth operation, as this is crucial in a retail setting.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the store's culture, training opportunities, or community events. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
