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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer service.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a community-focused culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team with exciting career advancement opportunities.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything you do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager.
One Stop - Shift Leader in Hampshire employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to show them you're the perfect match.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around team coordination and customer service.
✨Tip Number 3
Be ready to share your ideas! Think about ways you could improve store operations or enhance customer service. Bringing fresh ideas to the table shows initiative and that you’re already thinking like a Shift Leader.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your enthusiasm for the role and keep you top of mind for the hiring team at One Stop.
We think you need these skills to ace One Stop - Shift Leader in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for customer service. We want to see how you put customers at the heart of everything you do, so share examples of how you've gone above and beyond to make someone's day better.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about your specific responsibilities and achievements. We’re looking for someone who can coordinate a team and improve store performance, so give us the details that show you’ve got what it takes!
Keep It Clear and Concise: We appreciate a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to make it easy for us to read through your experience and skills quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks mentioned in the job description, like coordinating the team and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be guiding a team, so it's crucial to highlight your leadership experience during the interview. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to take charge and support your colleagues effectively.
✨Emphasise Customer Focus
Since the customer is at the heart of everything One Stop does, be ready to discuss how you've prioritised customer service in previous roles. Share specific instances where you went above and beyond to ensure a positive shopping experience, as this aligns perfectly with the company's values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations in a retail environment. Think about potential challenges you might face as a Shift Leader, such as managing queues or dealing with customer complaints, and prepare thoughtful responses that showcase your proactive approach.