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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community and customer care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in customers' shopping experiences while working in a fun team.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Participate in community events and enjoy a supportive, inclusive workplace.
The predicted salary is between 1300 - 1600 £ per month.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. I know my customers and serving them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we all work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the think 25 policy when serving age-restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
One Stop - Customer Service Assistant in Ford employer: One Stop
Contact Detail:
One Stop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Ford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the store.
✨Tip Number 3
Be yourself during the interview! Authenticity goes a long way. Share your passion for customer service and how you can contribute to creating a welcoming atmosphere in the store. Let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Customer Service Assistant in Ford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone the extra mile to provide great service in previous roles. We love candidates who genuinely care about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Tailor Your Application: Make sure to customise your application to fit the role at One Stop. Highlight relevant experiences that align with the job description, like teamwork and problem-solving. We want to see how you can contribute to our store's success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does at One Stop. Familiarise yourself with the daily tasks mentioned in the job description, like stocking shelves and processing payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since customer service is at the heart of this position, be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer, and how you handled feedback or complaints.
✨Demonstrate Team Spirit
One Stop values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to improve store operations or create a welcoming atmosphere. Highlight your ability to adapt and support your team during busy times.
✨Be Ready for Practical Scenarios
Expect some situational questions during your interview. You might be asked how you'd handle a difficult customer or manage stock replenishment under pressure. Practice your responses to these scenarios, focusing on your problem-solving skills and commitment to safety and service.