At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Make sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensure point of sale and shelf edge labels reflect what good looks like.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Be knowledgeable about the store, coordinating others to deliver the practical actions to make improvements.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Look at ways to simplify operations and share these ideas with the Store Manager.
- Always put the customer first and consider them in everything you do.
- Be readily available to resolve customer queries, leaving them with a smile on their face.
- Adjust the service given to each customer to meet their needs.
- Recognise and celebrate colleagues giving great service.
- Understand what may be getting in the way of delivering great service and help to remove these obstacles.
- Resolve colleague queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
- Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
- Monitor and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
- Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts.
- Balance your time across service and replenishment areas of the store.
- Actively support the Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
- Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in-the-moment coaching opportunities.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Key Skills:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader in Cockermouth employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a dynamic and inclusive work environment where every team member is valued. As a Shift Leader, you will benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while contributing to a community-focused atmosphere. With a commitment to customer satisfaction and employee well-being, we offer a supportive culture that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Cockermouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of a Shift Leader and prepare examples from your past experiences that demonstrate your skills in customer service, teamwork, and problem-solving. We want to hear how you've made a difference in previous roles!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show us your passion for retail and how you can contribute to creating a great shopping experience for customers. Remember, we’re looking for someone who fits in with our team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Shift Leader position.
We think you need these skills to ace One Stop - Shift Leader in Cockermouth
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight your experience in putting customers first. Share specific examples of how you've improved service or resolved customer queries in previous roles. We want to see that you understand the importance of a great shopping experience!
Demonstrate Team Leadership:As a Shift Leader, you'll be coordinating a team, so it's crucial to showcase your leadership skills. Talk about times when you've successfully led a team or supported colleagues in achieving their goals. We love seeing teamwork in action!
Be Detail-Oriented:Attention to detail is key in retail, especially when it comes to store presentation and product replenishment. In your application, mention how you've ensured a clean and well-presented environment in past jobs. We appreciate candidates who notice the little things!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at One Stop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks mentioned in the job description, like coordinating the team and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since customer service is at the heart of this role, be prepared to share specific examples of how you've improved customer experiences in previous jobs. Think about times when you resolved issues or went above and beyond for customers. This will highlight your commitment to putting customers first, which is crucial for this position.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Highlight any experience you have with coaching colleagues or managing shifts, as this will show that you can handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling customer complaints or managing staff shortages. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to adapt to changing situations. This will help you convey that you're ready to tackle the challenges of a fast-paced retail environment.
