At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Engage in community events and help create an inclusive atmosphere.
- Why this job: Be part of a dynamic retail environment where every day is different!
- Qualifications: Passion for customer service and a positive attitude.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.
Please Note: One Stop will only recruit individuals who have passed the school leaver’s age.
One Stop - Customer Service Assistant in City of Westminster employer: One Stop
At One Stop, a subsidiary of Tesco, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Service Assistant, you will benefit from comprehensive training, opportunities for career advancement, and the chance to engage with your community through various events. Our fast-paced retail environment not only encourages personal growth but also ensures that you play a vital role in delivering exceptional service to our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Customer Service Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your true self shine through. Being friendly and approachable is key in customer service roles, so don’t be afraid to show your enthusiasm for helping customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re serious about joining the One Stop family.
We think you need these skills to ace One Stop - Customer Service Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. Share any previous experiences where you’ve gone the extra mile to provide great service, as this is what we value at One Stop.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Highlight your unique qualities and how they align with our values, making everyone feel welcome.
Tailor Your Application:Make sure to customise your application to reflect the specific role of a Customer Service Assistant. Mention relevant skills like teamwork, communication, and your ability to work in a fast-paced environment, as these are key to our success.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s straightforward and ensures your application gets to us quickly, so we can start the process of getting to know you better!
How to prepare for a job interview at One Stop
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for helping customers and providing excellent service. Be ready to share examples of how you've gone above and beyond in previous roles.
✨Familiarise Yourself with One Stop
Do a bit of research on One Stop and its values. Understand what makes them unique as a subsidiary of Tesco. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Situational Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm and Team Spirit
During the interview, let your enthusiasm shine through! Talk about your willingness to work across different areas of the store and your commitment to creating an inclusive atmosphere. Highlight any experience you have with teamwork and community events.
