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- Tasks: Deliver top-notch customer service and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly atmosphere.
- Benefits: Enjoy flexible working hours and a range of exciting perks.
- Why this job: Be part of a team that values inclusivity and community engagement.
- Qualifications: Previous retail experience is a plus, but your passion for service matters most.
- Other info: Great opportunities for growth in a dynamic retail environment.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast-paced retail environment where no day is the same, you will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities:- Be responsible for customer service across the store and related areas, including online, tills, replenishment, vending and stock routines to meet customer needs.
- Put into practice training to ensure safe and compliant operations.
- Participate in seasonal, community and charity events to create a great inclusive atmosphere.
- Be knowledgeable about store performance and the part you play in delivering profit.
- Be yourself, live our values, make everyone feel welcome and follow policies.
- Ensure clocking in and out is accurate to ensure correct pay.
- Follow security procedures and wear safety equipment where available; maintain a clean, tidy and organized store environment.
- Follow the Think 25 policy when serving age-restricted products.
- Respond quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
- May be responsible for running the shift in the absence of the Shift Leader/Store Manager.
- Follow all training to keep yourself, colleagues and customers safe and compliant with the law.
- If applicable, duties may include day-to-day Post Office Local operations and related background checks.
- Customer service experience in retail is desirable.
One Stop is committed to making everyday life easier for our customers with a wide range of benefits. Flexible working is supported. Benefits may differ from those offered at Tesco.
Diversity & Inclusion:We are an inclusive workplace with six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. For accessibility information, please contact us.
One Stop - Customer Service Assistant in Yate employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Yate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations in the store.
✨Tip Number 3
Show your personality! When you’re in the interview, let your true self shine through. One Stop values authenticity, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the One Stop team. Don’t miss out on this opportunity!
We think you need these skills to ace One Stop - Customer Service Assistant in Yate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers feel valued and how you've handled tricky situations. Remember, the customer is at the heart of everything we do!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Share what makes you unique and how you align with our values. This helps us get to know the real you.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific responsibilities that excite you and how you can contribute to our team. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and how they operate within the retail environment. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a difficult issue. This will demonstrate your ability to thrive in a fast-paced retail setting.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing stock levels during busy periods. Practise your responses to these scenarios so you can answer confidently and show your problem-solving skills.
✨Emphasise Teamwork and Inclusivity
One Stop values inclusivity and teamwork, so be sure to highlight your ability to work well with others. Share experiences where you contributed to a positive team atmosphere or participated in community events, as this aligns with their company culture.
