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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco, focused on community and customer care.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will be working in a fast-paced retail environment where no day is the same and you will play an important role in the day-to-day store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. You will be focused on improving service in your store through on-the-job coaching and feedback, and your guidance will help keep the store a safe place to work and shop.
You will be responsible for:
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the “have your say” survey.
- I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about store performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- Keeping myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Following the Think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
- At times, may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
- Following all training to keep yourself, others and the store safe and legal.
- If this store has a Post Office Local, duties will include the day-to-day operations of the post office and you may be required to undertake a Post Office financial and criminal conviction background check; passing these checks is required to proceed with the role. If checks fail, the offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. At One Stop, we welcome discussions about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Talk to us during your application about how we can support you.
One Stop Benefits
At One Stop, we value our colleagues as much as our customers, reflected in a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Diversity and inclusion are at the heart of our values. We are committed to creating an accessible and supportive environment for all and can provide reasonable adjustments throughout the recruitment process. Our colleague networks include Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please visit our pages.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage you to submit your application as soon as possible.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
One Stop - Customer Service Assistant in Wellingborough employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace One Stop - Customer Service Assistant in Wellingborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you’ve gone the extra mile to provide great service, as this is key for a role at One Stop.
Be Yourself: We want to know the real you! Don’t be afraid to let your personality shine through in your application. Mention how you align with our values and how you can contribute to creating a welcoming atmosphere.
Highlight Relevant Experience: If you’ve worked in retail or customer service before, make sure to highlight that experience. Talk about specific tasks you’ve handled, like processing payments or stocking shelves, to show you’re ready for the fast-paced environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at One Stop Stores Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided great service in the past. This will show that you’re passionate about helping customers and can relate to the role.
✨Demonstrate Team Spirit
One Stop values teamwork, so be prepared to discuss how you work well with others. Think of specific instances where you’ve collaborated with colleagues to improve service or solve problems. This will highlight your ability to contribute positively to the store environment.
✨Show Your Flexibility
Since the role involves working in a fast-paced environment, be ready to talk about how you handle change and adapt to new situations. Share examples of times when you’ve successfully managed multiple tasks or adjusted to unexpected challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how One Stop measures success in customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
