At a Glance
- Tasks: Support franchise stores in launching successfully and ensure compliance with retail standards.
- Company: Join One Stop, a community-focused brand under the Tesco Group.
- Benefits: Enjoy flexible working, competitive benefits, and a supportive team environment.
- Other info: Be part of a diverse team that values inclusion and community involvement.
- Why this job: Make a real impact by helping local businesses thrive and serving your community.
- Qualifications: Strong communication skills and a passion for training and support.
The predicted salary is between 31500 - 38500 £ per year.
One Stop are recruiting for a Franchise Launch Support Manager to support the successful transition and launch of franchise stores, ensuring they open on time, operate legally, and meet required retail standards. The role is key to delivering training, driving compliance, and working cross-functionally to minimise risk, protect the brand, and enable strong store performance.
You will be responsible for:
- Supporting stores through the Epos go Live training program
- Supporting stores through the Off-Site training program
- Completing Closure visits in stores going through the transition process
- Supporting & managing the Store Launch process collectively with property Store Launch manager
- Ensuring that the store is trading legally throughout the process
- Taking accountability for the new store involved and ensuring that they open on time and with the highest retail standards
- Ensuring that the Franchisee has been 'signed off' on EPOS training program
- Ensuring that the store has access to all training guides & information
- Ensuring all signed training documents are returned to the office
- Ensuring Franchise store complies with the One Stop WOWs as per the Operating manual guidelines
- Supporting stores through the transition process and reviewing their training progress at each visit
- Working cross-functionally with all Franchise functions to ensure a smooth transition
- Giving honest feedback to line manager about stores & celebrating success
- Providing feedback to the SLSM & BDM about any legal issues or concerns that need to be addressed with the Franchisee
- Being seen as a role model and 'go to' person for Franchisees throughout the process
- Sharing best practice and knowledge with colleagues
- Maintaining professionalism and being an ambassador for the business
- Attending quarterly team meetings and training courses relevant to the job role
- Managing & conducting work activities to ensure the safety, health & welfare at work of all colleagues & customers
You will need:
- Technical Skills
- PC Literate
- EPOS Super User
- Specialist in Stock Management
- Team building
- Effective training & coaching skills
- Health & Safety Aware
- Decision making
Whats in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
One Stop - Franchise Launch Support Manager in Walsall employer: One Stop Stores Ltd
One Stop Stores Ltd is an excellent employer that prioritises community engagement and employee well-being in Blandford Forum. With flexible working hours and a commitment to diversity, we foster a supportive work culture where every team member can thrive and grow. Join us to be part of a dynamic retail environment that values exceptional service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Franchise Launch Support Manager in Walsall
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like One Stop Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like One Stop Stores Ltd!
We think you need these skills to ace One Stop - Franchise Launch Support Manager in Walsall
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at One Stop Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at One Stop Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show One Stop Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at One Stop Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
