At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a vibrant subsidiary of Tesco with a focus on community.
- Benefits: Enjoy flexible working hours, staff discounts, and training opportunities.
- Other info: Diversity and inclusion are at our core; we celebrate unique backgrounds.
- Why this job: Make a real impact by improving store operations and customer satisfaction.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
About the role
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. The customer is at the heart of everything we do, and you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
- Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
- Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
- Making sure the store is always clean, tidy, and well presented
- Prioritise the replenishment of products that matter to our customers
- Making sure point of sale and shelf edge labels reflect what good looks like
- Taking immediate action for any overcharges and preventing any reoccurrence
- Proactively manage queues in store to deliver a great shopping trip for our customers
- Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
- Following company health and safety routines and ensuring colleagues do the same
- Delivering communication to the team, ensuring they are kept well informed
- Looking at ways to simplify our operations and share these ideas with my Store Manager
- Always putting the customer first and considering them in everything I do
- Readily available to resolve customer queries, leaving them with a smile on their face
- Adjusting the service I give to each customer to meet their needs
- Recognising and celebrating colleagues giving great service
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and acting on any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
- Balancing your time across service and replenishment areas of the store
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.
Requirements
- Communication skills
- Customer focus
- Problem‑solving
- Teamwork
- Attention to detail
- Adaptability
- Technical skills
- Time management
Benefits
We offer flexible working arrangements to accommodate diverse life stages, including careers beginnings, parenthood, retirement, carers, and more. One Stop also provides a range of benefits such as savings on food and household items, staff discounts, training and development opportunities, and access to our corporate benefits portal. We are proud to be a disability‑confident leader, offering reasonable adjustments throughout the recruitment process.
Diversity & Inclusion at One Stop
One Stop welcomes everyone. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues and aim for a safe, supportive environment where diversity thrives. As a disability confident leader (Level 3), we are committed to creating accessible spaces and offering reasonable adjustments to all candidates throughout the recruitment process.
One Stop - Shift Leader in Thornbury employer: One Stop Stores Ltd
One Stop is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible working arrangements to accommodate various life stages. Employees benefit from comprehensive training and development opportunities, alongside attractive perks such as discounts on food and household items. With a strong commitment to diversity and inclusion, One Stop fosters an environment where every colleague can thrive and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Thornbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like One Stop Stores Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like One Stop Stores Ltd!
We think you need these skills to ace One Stop - Shift Leader in Thornbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at One Stop Stores Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at One Stop Stores Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show One Stop Stores Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at One Stop Stores Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
