At a Glance
- Tasks: Provide excellent customer service, stock shelves, and process payments in a fast-paced retail environment.
- Company: Join One Stop, a subsidiary of Tesco, known for its commitment to customer satisfaction.
- Benefits: Participate in seasonal, community, and charity events while ensuring a safe shopping atmosphere.
- Other info: May run shifts in the absence of the Shift Leader and Store Manager.
- Why this job: Be part of a team that values customer feedback and strives for continuous improvement.
- Qualifications: Must pass a Post Office Financial and criminal conviction background check for certain duties.
The predicted salary is between 24960 - 27040 £ per year.
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
You will work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. You will put into practice the training you have received to ensure we all work safely. You will take part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about your store's performance, understanding the part you play and what needs to be done together to deliver profit is essential. You will ensure you clock in and out at the start and end of your shift to ensure you are paid accurately for the hours you work. You will keep yourself, your colleagues and customers safe by following the security procedures and wearing safety equipment where available.
You will always follow the think 25 policy when serving age restricted products to all customers. Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer is part of your role. You will work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times, you may be responsible for running the shift in the absence of your Shift Leader and Store Manager. You will ensure you follow all the training you have received in order to keep yourself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day to day operations of the post office. Therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
Customer Service Assistant in Thame employer: One Stop Stores Ltd
One Stop, located within the Tesco family, offers a dynamic retail environment with opportunities for community engagement. Employees enjoy participating in charity events and fostering an inclusive atmosphere. The team is dedicated to providing exceptional service and maintaining store safety.
