One Stop - Shift Leader in Sunderland

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and will be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Supporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service I give each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
• Ensuring the store is staffed appropriately, reacting to short‑term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call‑outs where necessary to ensure the safety and security of the store.
• Monitoring and acting on any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escape relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Requirements

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

What’s in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.