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- Tasks: Deliver amazing customer service and keep the store looking great.
- Company: Join One Stop, a vibrant part of Tesco with a friendly team.
- Benefits: Enjoy flexible working, competitive pay, and a range of perks.
- Other info: Great opportunities for growth and community involvement.
- Why this job: Be part of a fun retail environment and make customers smile.
- Qualifications: No specific experience needed, just a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. The role involves working in a fast‑paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
Responsibilities
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip via the ‘have your say’ survey.
- I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- I put into practice the training received to ensure we work safely.
- I participate in seasonal, community and charity events, creating a great inclusive atmosphere.
- I am knowledgeable about the store’s performance, understanding the part I play and what we need to do together to deliver profit.
- I am myself, living our values, making everyone feel welcome and always following our policies.
- I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the Think 25 policy when serving age‑restricted products to all customers.
- I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At times I may run the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training to keep myself, others and the store safe and legal.
- If the store has a Post Office Local, duties include day‑to‑day operations of the post office; I will be required to undergo a Post Office financial and criminal conviction background check, which must be passed to proceed with the role.
Benefits
One Stop offers a wide range of benefits to colleagues. For the full list, see the Careers page.
Flexible Working
We welcome discussions about flexible working to fit individual circumstances such as career stages, caregiving, retirement, parenthood, or other life changes.
One Stop - Customer Service Assistant in Somerset employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face on the job and how you'd handle them. Being able to demonstrate your problem-solving abilities will show that you're ready to jump in and help customers right away.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent One Stop well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace One Stop - Customer Service Assistant in Somerset
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you genuinely care about providing great service!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share your unique qualities that make you a great fit for our team. Remember, we want to get to know the real you!
Highlight Relevant Experience: Make sure to mention any previous roles or experiences that relate to customer service or retail. Whether it’s stocking shelves or handling payments, we want to see how your background aligns with what we do at One Stop.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Assistant at One Stop entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and maintaining store appearance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided great customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for serving customers and your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Flexibility
One Stop values teamwork, so highlight your ability to work well with others. Discuss experiences where you've collaborated with colleagues or participated in community events. Also, mention your willingness to adapt to different roles within the store, as this shows you're ready to pitch in wherever needed.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if One Stop is the right fit for you.