One Stop - Customer Service Assistant in Shifnal

Join to apply for the Customer Service Assistant role at One Stop Stores Ltd. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast‑paced retail environment you will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

About the role

As the customer is at the heart of everything we do, you will continually look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be responsible for:

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training received to ensure safe working.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about the store’s performance and understanding the part played in delivering profit.
• Living our values, making everyone feel welcome and following our policies.
• Clocking in and out at the start and end of shifts to ensure accurate payment for hours worked.
• Keeping yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Following the Think25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
• Working in a clean, tidy and organised manner, keeping aisles clear of congestion.
• Running the shift in the absence of the Shift Leader and Store Manager.
• Following all training received to keep yourself, others and the store safe and legal.

If this store has a Post Office Local, duties will include the day‑to‑day operations of the post office; a Post Office financial and criminal conviction background check will be required, which must be passed to proceed with this role. If these checks fail, the job offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.

Flexible Working

We know life looks a little different for each of us. We welcome chats about flexible working, whether you’re starting your career, have caring responsibilities, are approaching retirement or want more freedom to pursue your passion.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

Community Involvement

We support local charities and partners with national organisations, giving back in meaningful ways. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio.

Diversity & Inclusion at One Stop

Everyone is welcome. We celebrate the unique backgrounds, perspectives and experiences of our colleagues. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed. Our six colleague networks — Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women — help foster a safe, supportive environment where everyone can thrive.