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- Tasks: Provide excellent customer service, stock shelves, and maintain store appearance in a fast-paced environment.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community vibe.
- Benefits: Enjoy flexible working, competitive pay, and a range of colleague benefits.
- Other info: Participate in community events and enjoy a diverse, inclusive workplace.
- Why this job: Be part of a team that makes everyday life easier for customers while gaining valuable experience.
- Qualifications: No specific qualifications needed, just a passion for helping others and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same. In this role you will play an important part in the day‑to‑day operations of our store, providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
Responsibilities:
- Know my customers and serve them with passion and pride, giving great natural service.
- Actively encourage customers to give feedback through the ‘have your say’ survey.
- Work across all areas of the store—online, tills, replenishment, vending and stock routines—to ensure tasks meet customer needs.
- Put into practice the training received to ensure we work safely.
- Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
- Be knowledgeable about store performance, understanding your role in delivering profit.
- Live the values, make everyone feel welcome and follow the policies.
- Ensure timely clock‑in and clock‑out to guarantee accurate pay.
- Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
- Always follow the Think 25 policy when serving age‑restricted products.
- Respond quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
- Work in a clean, tidy and organised manner keeping aisles clear of congestion.
- Sometimes take responsibility for running the shift in the absence of the Shift Leader or Store Manager.
- Follow all training to keep yourself, others and the store safe and legal.
- If the store has a Post Office Local, duties will include day‑to‑day operations of the post office, requiring a post‑office financial and criminal conviction background check.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store, and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working: We support flexible working and encourage applicants to discuss how we can accommodate individual circumstances throughout the application process.
Benefits: See the full list of colleague benefits on our Careers Page.
Community Involvement: Around the UK, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partners such as FareShare and Olio.
Diversity & Inclusion: We’re proud to be an inclusive workplace that celebrates diversity. As a Disability Confident Leader (Level 3) we provide reasonable adjustments throughout the recruitment process. You can find more information about our inclusive networks and accessibility support on our website.
Seniority level: Entry level. Employment type: Full-time. Job function: Other. Industry: Retail.
One Stop - Customer Service Assistant in Rusthall employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Rusthall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A neat appearance shows that you take the opportunity seriously and are ready to represent One Stop's values right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. We can’t wait to see your application!
We think you need these skills to ace One Stop - Customer Service Assistant in Rusthall
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about providing great service and making every customer feel welcome.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. Mention any previous roles where you've worked in a fast-paced environment or provided excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to thrive in a fast-paced retail environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and working under pressure. Practising your responses can help you feel more confident during the interview. Remember to highlight your flexibility and willingness to learn, as these are key traits for a Customer Service Assistant.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.