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For Companies At a Glance
- Tasks: Deliver amazing customer service, stock shelves, and keep the store looking great.
- Company: Join One Stop Stores Ltd, a vibrant part of Tesco.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in your community.
- Other info: Great opportunities for career progression and community involvement.
- Why this job: Be part of a team that values your input and supports your growth.
- Qualifications: No experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 22000 - 30000 £ per year.
Join One Stop Stores Ltd as a Customer Service Assistant, part of our Tesco subsidiary. You will work in a fast‑paced retail environment, providing outstanding frontline service, stocking shelves, processing payments, and maintaining the store’s appearance. Your focus will be on continuous improvement through coaching and feedback, ensuring the store remains safe and welcoming.
Key Responsibilities
- I know my customers and serve them with passion and pride, providing great natural service.
- I actively encourage customers to give feedback via the ‘Have Your Say’ survey.
- I work across all areas of the store—including online, tills, replenishment, vending and stock routines—to meet customer needs.
- I put into practice the training received to work safely at all times.
- I participate in seasonal, community and charity events to create an inclusive atmosphere.
- I stay knowledgeable about store performance, understand my role in delivering profit.
- I live our values, make everyone feel welcome and follow all policies.
- I clock in and out at the start and end of each shift to ensure accurate pay.
- I keep myself, colleagues and customers safe by following security procedures and wearing safety equipment.
- I follow the Think 25 policy when serving age‑restricted products.
- I respond quickly to assistance calls or interventions on self‑service checkouts and explain actions to the customer.
- I maintain a clean, tidy and organised store, keeping aisles clear of congestion.
- I may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
- I follow all training to keep myself and others safe and to protect the store legally.
Post Office Duties (if applicable): I will operate the day‑to‑day post office, requiring a Post Office Financial and criminal conviction background check.
Benefits and Flexibility
One Stop offers flexible working arrangements tailored to each individual’s life stage, whether starting a career, caring, or balancing other commitments.
Community Involvement
We have raised over £10.4 million for good causes and donated 1.6 million meals through partnerships with FareShare and Olio.
Diversity & Inclusion
We are a Disability Confident Leader (Level 3) and provide reasonable adjustments throughout recruitment. Our six collective networks support diversity and inclusion.
Seniority Level: Entry level
Employment Type: Full‑time
One Stop - Customer Service Assistant in Prudhoe employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant in Prudhoe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of times you've gone above and beyond for customers. This will demonstrate your commitment to providing outstanding service, which is key for a Customer Service Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the One Stop team. So, get clicking and good luck!
We think you need these skills to ace One Stop - Customer Service Assistant in Prudhoe
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring that passion to our team and create a welcoming atmosphere for everyone who walks through our doors.
Highlight Relevant Experience: Make sure to mention any previous roles where you've provided customer service or worked in a retail environment. We love seeing how your past experiences can contribute to our fast-paced store and help us meet customer needs.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique qualities and how they align with our values, as we’re looking for individuals who can make everyone feel welcome.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our team!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your passion for serving customers and your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling feedback, and maintaining store safety. Practising your responses can help you feel more confident during the interview. Remember to highlight your adaptability and willingness to learn, as these are key traits for a Customer Service Assistant.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about training opportunities, community events, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.