At a Glance
- Tasks: Lead a team in a fast-paced retail environment, ensuring excellent customer service and store operations.
- Company: One Stop, a subsidiary of Tesco, is dedicated to making everyday life easier for customers.
- Benefits: Enjoy flexible working options, community involvement opportunities, and a range of employee benefits.
- Other info: Be part of an inclusive workplace that values diversity and supports personal growth.
- Why this job: Join a supportive team where you can make a real difference in your community and develop your skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential; retail experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. The customer is at the heart of everything we do, and you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
- Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
- Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
- Making sure the store is always clean, tidy, and well presented
- Prioritise the replenishment of products that matter to our customers
- Making sure point of sale and shelf edge labels reflect what good looks like
- Taking immediate action for any overcharges and preventing any reoccurrence
- Proactively manage queues in store to deliver a great shopping trip for our customers
- Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
- Following company health and safety routines and ensuring colleagues do the same
- Delivering communication to the team, ensuring they are kept well informed
- Looking at ways to simplify our operations and share these ideas with my Store Manager
- Always putting the customer first and considering them in everything I do
- Readily available to resolve customer queries, leaving them with a smile on their face
- Adjusting the service I give to each customer to meet their needs
- Recognising and celebrating colleagues giving great service
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and acting on any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
- Balancing your time across service and replenishment areas of the store
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities
- If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.
Requirements
- Communication skills
- Customer focus
- Problem‑solving
- Teamwork
- Attention to detail
- Adaptability
- Technical skills
- Time management
Benefits
We offer flexible working arrangements to accommodate diverse life stages, including careers beginnings, parenthood, retirement, carers, and more. One Stop also provides a range of benefits such as savings on food and household items, staff discounts, training and development opportunities, and access to our corporate benefits portal. We are proud to be a disability‑confident leader, offering reasonable adjustments throughout the recruitment process.
Diversity & Inclusion at One Stop
One Stop welcomes everyone. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues and aim for a safe, supportive environment where diversity thrives. As a disability confident leader (Level 3), we are committed to creating accessible spaces and offering reasonable adjustments to all candidates throughout the recruitment process.
One Stop - Shift Leader in Risca employer: One Stop Stores Ltd
One Stop Stores Ltd is an exceptional employer that combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. With a strong commitment to community involvement, flexible working options, and a focus on diversity and inclusion, employees are empowered to grow and make a meaningful impact in their roles. Join us in creating a welcoming environment where both customers and colleagues thrive, all while enjoying a range of valuable benefits.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop - Shift Leader in Risca
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. Understanding how they prioritise customer service and local engagement will help you align your approach during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed a team in a fast-paced environment. Highlighting your ability to coordinate and motivate others will be key.
✨Tip Number 3
Prepare to discuss how you would handle common retail challenges, such as managing queues or resolving customer complaints. Showing that you can think on your feet will impress the hiring team.
✨Tip Number 4
Network with current or former employees of One Stop if possible. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace One Stop - Shift Leader in Risca
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Shift Leader at One Stop. Highlight your experience in retail management and how it aligns with their expectations.
Tailor Your CV:Customise your CV to reflect the skills and experiences that are most relevant to the Shift Leader position. Emphasise your customer service skills, team coordination experience, and any previous roles in fast-paced environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and your commitment to customer satisfaction. Use specific examples from your past work to demonstrate how you can contribute to improving service at One Stop.
Highlight Key Skills:In your application, make sure to mention key skills such as communication, problem-solving, and adaptability. These are crucial for the Shift Leader role and should be evident in your application materials.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Leadership Skills
As a Shift Leader, you'll be expected to coordinate a team effectively. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and manage others.
✨Demonstrate Customer Focus
Since customer satisfaction is key at One Stop, think of specific instances where you've gone above and beyond for customers. Discuss how you can enhance the shopping experience and resolve issues promptly.
✨Understand Store Operations
Familiarise yourself with retail operations and the specific challenges faced by One Stop. Be ready to discuss how you would handle daily tasks like stock replenishment and managing queues effectively.
✨Emphasise Teamwork and Communication
Highlight your ability to work collaboratively with colleagues and communicate effectively. Share examples of how you've fostered a positive team environment and kept everyone informed during shifts.
