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- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring top-notch customer service.
- Company: Join One Stop, a friendly subsidiary of Tesco, dedicated to serving local communities.
- Benefits: Enjoy flexible working options, competitive pay, and a range of employee perks.
- Why this job: Make a real impact in your community while developing leadership skills in a supportive atmosphere.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential; retail experience is a plus.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
The predicted salary is between 24000 - 33600 £ per year.
Join to apply for the One Stop – Shift Leader role at One Stop Stores Ltd
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Join to apply for the One Stop – Shift Leader role at One Stop Stores Ltd
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
About the role
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Making sure point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify our operations and share these ideas with my Store Manager.
- Always putting the customer first and consider them in everything I do.
- Readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service, I give to each customer to meet their needs.
- Recognising and celebrating colleagues giving great service.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
- Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
- Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
- Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
- Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
- Balancing your time across service and replenishment areas of the store.
- Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
- Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’
You will need
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
Whats in it for you?
One Stopis committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways.
Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.
Working with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Clickhere.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here
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*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Retail
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One Stop - Shift Leader employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. Understanding their commitment to local charities and customer service will help you align your answers during the interview, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlighting your experience in managing shifts and coordinating staff will demonstrate your capability to take ownership of store activities.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've improved customer service or operational efficiency. Being able to discuss specific actions you've taken will set you apart as a proactive candidate.
✨Tip Number 4
Emphasise your adaptability and communication skills. As a Shift Leader, you'll need to adjust your approach based on the situation and effectively communicate with both customers and colleagues, so be ready to share relevant experiences.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership. Emphasise any previous roles where you coordinated teams, improved customer service, or managed store operations.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and teamwork. Mention specific examples of how you've successfully led a team or improved store performance in the past.
Showcase Relevant Skills: Highlight key skills mentioned in the job description, such as communication, problem-solving, and adaptability. Use concrete examples to demonstrate how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Leadership Skills
As a Shift Leader, you'll be expected to coordinate a team effectively. Be prepared to discuss your previous leadership experiences and how you’ve motivated and guided teams in the past. Use specific examples to illustrate your ability to manage shifts and resolve conflicts.
✨Emphasise Customer Focus
Since customer satisfaction is at the heart of One Stop's operations, demonstrate your commitment to excellent service. Share instances where you've gone above and beyond for customers, and explain how you would ensure a positive shopping experience in your role.
✨Understand Store Operations
Familiarise yourself with the day-to-day operations of a retail store. Be ready to discuss how you would handle tasks like stock replenishment, maintaining store cleanliness, and managing queues. Showing that you understand these responsibilities will highlight your readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face as a Shift Leader and how you would address them. This could include handling staff shortages or resolving customer complaints effectively.