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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop Stores Ltd, part of the Tesco family, known for community spirit.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of a diverse and inclusive workplace that values every individual.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
Responsibilities
- Coordinate the team to deliver the easiest shopping trip in the community
- Open/close the store and complete duty cover, ensuring all decisions benefit customers, colleagues, and everyone’s safety
- Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
- Support the Store Manager with seasonal, community and charity events, creating a great inclusive atmosphere
- Ensure the store is always clean, tidy, and well presented
- Prioritise the replenishment of products that matter to our customers
- Maintain point of sale and shelf edge labels to reflect quality standards
- Take immediate action for any overcharges and prevent recurrences
- Proactively manage queues to deliver a great shopping trip for customers
- Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time around trade patterns
- Stay knowledgeable about the store, coordinating others to implement practical improvement actions
- Follow company health and safety routines and encourage colleagues to do the same
- Deliver communication to the team, keeping them well informed
- Identify and share ideas to simplify operations with the Store Manager
- Always put the customer first in all decisions and actions
- Be readily available to resolve customer queries, leaving them with a smile
- Adjust service to meet each customer’s needs
- Recognise and celebrate colleagues who provide great service
- Identify obstacles to delivering great service and help remove them
- Resolve colleague queries in the absence of the Store Manager, or appropriately escalated them to the Manager
- Ensure the store is staffed appropriately, reacting to short‑term absences and sickness by finding cover for shifts
- Serve as a recognised Keyholder, attending alarm call‑outs to ensure store safety and security
- Monitor internal communications, ensuring messages are acted upon promptly and colleagues remain informed
- Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager any shop‑floor issues
- Balance time across service and replenishment areas of the store
- Support the Store Manager in managing absence, ensuring return‑to‑work interviews and absence triggers are handled in line with policy
- Build meaningful relationships with the Area Manager & People Partner, escalating relevant issues in a timely manner
- If this store has a Post Office Local, perform day‑to‑day Post Office operations, requiring a Post Office financial and criminal background check
Qualifications
- Communication skills
- Customer focus
- Problem‑solving ability
- Teamwork ability
- Attention to detail
- Adaptability
- Technical skills
- Time‑management skills
What’s in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.
Flexible Working
We welcome chats about flexible working. Whether you’re starting your career, caring for family, or seeking a new challenge, let us know how we can support you.
Benefits
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
We are proud to give back in meaningful ways, supporting local charities and partnering with national organisations. Over the past decade we have raised over ÂŁ10.4 million for good causes and donated the equivalent of 1.6 million meals through FareShare and Olio.
Diversity & Inclusion
Everyone is welcome at One Stop. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues. As a Disability Confident Leader (Level 3) we offer reasonable adjustments throughout the recruitment process. For more information on the accessibility support we can offer, please click here.
Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves. For more information, please click here.
*One Stop has the right to withdraw the vacancy before the closing date if a successful application is received. We encourage you to submit your application as soon as possible.*
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing (Retail)
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One Stop - Shift Leader employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Stop and Tesco. Understand their values, community involvement, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Shift Leader role and rehearse your responses. Focus on your leadership skills, customer service experiences, and how you've handled challenges in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Shift Leader, you'll be coordinating a team and interacting with customers daily. Be ready to share examples of how you've successfully worked with others, resolved conflicts, or improved customer experiences. Let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about delivering great service. Share examples of how you've gone the extra mile for customers in the past. We love to see that customer-first attitude!
Highlight Your Teamwork Skills: As a Shift Leader, you'll be coordinating a team, so make sure to mention your experience working with others. Talk about how you've supported colleagues and contributed to a positive team environment. We value collaboration!
Be Specific About Your Experience: Don't just list your previous jobs; tell us what you did in those roles! Use specific examples to demonstrate your skills in problem-solving, time management, and adaptability. This helps us see how you'd fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop's mission, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues or improved service, as this will highlight your commitment to putting customers first.
✨Demonstrate Team Leadership Skills
As a Shift Leader, you'll need to coordinate and motivate your team. Be ready to discuss your experience in leading teams, handling conflicts, and providing on-the-job coaching. Use examples that showcase your ability to create a positive work environment and ensure everyone is working towards common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and adaptability skills. Think about how you would handle busy periods, manage staff absences, or improve store performance. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
