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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a friendly subsidiary of Tesco with a community focus.
- Benefits: Enjoy flexible working, diverse benefits, and opportunities for personal growth.
- Why this job: Make a real impact by improving store operations and customer satisfaction every day.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of an inclusive workplace that values diversity and supports your career journey.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the One Stop – Shift Leader role at One Stop Stores Ltd
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
- Coordinate the team to deliver the easiest shopping trip in the community
- Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
- Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Making sure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Ensuring point of sale and shelf edge labels reflect what good looks like.
- Taking immediate action for any overcharges and preventing any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
- Being knowledgeable about the store, coordinating others to deliver practical actions to make improvements.
- Following company health and safety routines and ensuring colleagues do the same.
- Delivering communication to the team, ensuring they are kept well informed.
- Looking at ways to simplify operations and share these ideas with the Store Manager.
- Always putting the customer first and considering them in everything you do.
- Resolving customer queries promptly and leaving customers with a smile.
- Adjusting the service provided to meet individual customer needs.
- Recognising and celebrating colleagues giving great service.
- Understanding and removing obstacles to delivering great service.
- Resolving colleagues’ queries in the absence of the Store Manager or escalating as appropriate.
- Ensuring staffing levels are appropriate and arranging cover for short-term absences/sickness.
- Being a recognised Keyholder, responding to alarm call outs as needed to ensure store safety and security.
- Monitoring internal communications and ensuring timely action and informed colleagues.
- Coordinating colleagues to meet customer and store needs, feeding back issues to the Store Manager.
- Balancing time between service and replenishment areas.
- Supporting the Store Manager in managing absence and return-to-work processes as per policy.
- Building relationships with Area Manager & People Partner and escalating issues in a timely manner; seeking on-the-spot coaching as needed.
If this store has a Post Office Local, duties may include day-to-day Post Office operations and you may be required to undertake a Post Office financial and criminal conviction background check; pass/fail outcomes will determine eligibility for the role.
You will need
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
What’s in it for you?
One Stop is committed to making everyday life easier for customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with a neighbourhood store feel. We offer opportunities to grow with a welcoming environment for both customers and colleagues.
Flexible Working
We welcome conversations about flexible working and how we can support you during the application process and beyond.
One Stop Benefits
We offer a wide range of colleague benefits. For the full list, please click here and scroll to the bottom of our Careers Page.
*One Stop operates as an independent business within the Tesco Group; benefits may differ from Tesco.*
Diversity & Inclusion at One Stop
We are an inclusive workplace that celebrates diverse backgrounds and experiences. We offer reasonable adjustments throughout the recruitment process.
We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
We reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier.
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One Stop - Shift Leader employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can improve customer service and team dynamics.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share how you’ve improved service or resolved issues, as this is key for a Shift Leader role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or store operations. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in putting customers first. We want to see how you've gone the extra mile to ensure a great shopping experience, so share specific examples that demonstrate your commitment to customer service.
Teamwork is Key: As a Shift Leader, you'll be coordinating a team, so it's important to showcase your teamwork skills. Tell us about times when you've successfully worked with others to achieve a common goal or overcome challenges together.
Be Specific About Your Skills: When listing your skills, be specific! Mention your problem-solving abilities, time management skills, and any technical skills relevant to the role. We love seeing how you can adapt and thrive in a fast-paced environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at One Stop Stores Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shift Leader at One Stop. Familiarise yourself with the key tasks like coordinating the team, managing store operations, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop's operations, be prepared to discuss how you've previously improved customer experiences. Think of specific examples where you resolved queries or enhanced service delivery. This will demonstrate your commitment to putting customers first.
✨Highlight Teamwork and Leadership Skills
As a Shift Leader, you'll need to coordinate a team effectively. Share examples from your past experiences where you've successfully led a team or collaborated with colleagues to achieve a common goal. Emphasising your teamwork and leadership skills will show that you're ready to take on this responsibility.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the store's operations, team dynamics, or community involvement. This not only shows your interest in the position but also helps you gauge if One Stop is the right fit for you.
