One Stop - Shift Leader

Overview

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. You will focus on improving service through on the job coaching and feedback and you will have a hands-on approach to delivering practical actions to improve store performance. Your guidance will help keep the store a safe place to work and shop.

You will be responsible for

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure decisions are right for customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise replenishment of products that matter to our customers
• Make sure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent recurrence
• Proactively manage queues to deliver a great shopping trip for customers
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
• Be knowledgeable about the store and coordinate others to deliver practical improvements
• Follow company health and safety routines and ensure colleagues do the same
• Deliver communication to the team to keep them informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Put the customer first in everything you do and resolve customer queries
• Recognise and celebrate colleagues delivering great service
• Identify and remove obstacles to delivering great service
• Resolve colleagues’ queries in the absence of the Store Manager, or escalate as appropriate
• Ensure appropriate staffing and arrange cover for short-term absences/sickness
• Be a recognised Keyholder for the store and respond to alarm calls as needed
• Monitor and action internal communications, keeping colleagues informed
• Coordinate colleagues to meet customer and store needs and feedback issues to the Store Manager
• Balance time across service and replenishment areas
• Support the Store Manager in managing absence, conduct return to work interviews for CSA colleagues and report absence triggers in line with policy
• Build meaningful relationships with Area Manager and People Partner; escalate issues timely and seek coaching opportunities

You will need

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

What’s in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

Flexible Working

We know life looks a little different for each of us. At One Stop, we welcome chats about flexible working. Some people are at the start of their careers, some want flexibility to do what they love. Talk to us about how we can support you during your application.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page. As a proud subsidiary of the Tesco Group, One Stop operates as an independent business; benefits may differ from those at Tesco.

Community Involvement

Being part of the community is at the heart of what we do. We support local charities and groups, and partner with national organisations. We’ve raised funds and donated meals through partnerships with FareShare and Olio to reduce waste and support those in need.

Diversity & Inclusion

We are committed to an inclusive workplace. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. We have six colleague networks to foster a safe, supportive environment.

Important notices

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found. This recruitment ad contains no guarantees about the timing of decisions.