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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance in a dynamic retail environment.
- Company: One Stop, part of Tesco, is dedicated to providing quality products and friendly service in local communities.
- Benefits: Enjoy flexible working options, community involvement opportunities, and a range of employee benefits.
- Why this job: Join a welcoming team where your contributions make a real difference in the community and customer experience.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Opportunity to participate in charity events and be part of a diverse, inclusive workplace.
Join to apply for the One Stop – Customer Service Assistant role at One Stop Stores Ltd.
Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
- I know my customers and serving them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work all work safely.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy and organised manner keeping aisles clear of congestion.
- At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
- If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.
Whats in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
One Stop Benefits
At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*
Diversity & Inclusion at One Stop
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.
Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here.
*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Retail
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One Stop - Customer Service Assistant employer: One Stop Stores Ltd
Contact Detail:
One Stop Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and community involvement. When you understand their commitment to customer service and local engagement, you can tailor your conversations during interviews to reflect these values.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your passion for providing excellent service.
✨Tip Number 3
Show enthusiasm for the fast-paced retail environment. Be ready to explain how you handle busy situations and maintain a positive attitude, as this is crucial for a role at One Stop.
✨Tip Number 4
Engage with the community aspect of the role. Mention any local initiatives or charity work you've been involved in, as One Stop values employees who contribute positively to their communities.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of One Stop that appeal to you, such as their commitment to community involvement and customer service excellence.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills in providing excellent service and handling customer feedback.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at One Stop Stores Ltd
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values collaboration. Highlight instances where you've worked effectively within a team, especially in fast-paced environments. This will show that you can contribute positively to the store's atmosphere.
✨Familiarise Yourself with the Company Values
Understanding One Stop's commitment to community involvement and inclusivity is crucial. Research their initiatives and be ready to discuss how you align with these values during your interview.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific scenarios, such as dealing with difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.